Data Protection

[Translate to English:] Comment Lumo protège vos données

At Lumo, we use your personal data only when it is useful for operating the website, handling your requests, and managing your orders.

1. What data may be processed?

The information you enter in contact forms or request forms.
The data needed to create and use your account.
Information linked to an order, delivery, or after-sales support.
Your privacy preferences and the choices made in the cookie banner.

2. Why do we use this data?

Reply to your messages and support requests.
Prepare, confirm, and track your orders.
Manage custom orders and the exchanges needed to complete them.
Secure the website and improve how it works.
Send communications only when you have chosen to receive them.

3. Cookies and privacy settings

The website may use technical cookies required for its operation and, depending on your choices, other services subject to your consent. You can update your preferences at any time through the privacy settings available on the website.

4. Retention period

Data is kept for a period appropriate to its purpose, for example the time needed to process a request, follow up on an order, or comply with applicable obligations.

5. Data sharing

Your data is accessible only to the people and service providers who need it to operate the website, process your requests, or fulfill your orders. We do not sell your personal data.

6. Requests concerning your data

You can contact us with any question about your personal data, or to request access, correction, or deletion of information concerning you, within the limits provided by applicable regulations.

Email: help.lumo.tn[at]gmail.com
Phone: +216 53 177 511

7. Page updates

Last updated: May 13, 2026. This page may evolve to stay aligned with the services offered on Lumo.tn and the applicable requirements.